Frequently Asked Questions
Everything you need to know about your Promesa shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that sale items are final sale and cannot be returned.
How do I know which size to choose?
Each product page features a detailed size guide. Since we curate various designer labels, we recommend checking the specific measurements for each garment to ensure the perfect fit.
Do you ship internationally?
Yes, Promesa ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.